MY MED STORES RETURN POLICY, REFUND, CANCELLATION AND SHIPPING CHARGES POLICY

 

My Med Stores Private Limited (“My Med Stores”) team facilitates processing correct medicines as per order and prescription and strives to service the medicines and products in right conditions/ without any damage every time a consumer places an order. We also strongly recommend the items are checked at the time of delivery.

Table of Content:

  • DEFINITION
  • RETURN PROCESS
  • MEDICAL TEST
  • REFUND PROCESS
  • ONLINE CONSULTATION 
  • SHIPPING CHARGES

1. DEFINITION:

‘Return’ means an action of giving back the product ordered at My Med Stores portal by the consumer. The following situations may arise which may cause the action of return of product:

  1. Product(s) delivered do not match your order;
  2. Product(s) delivered are past or near to its expiry date (medicines with an expiry date of less than 03 months shall be considered as near expiry);
  3. Product(s) delivered were damaged in transit (do not to accept any product which has a tampered seal):

 

Note: If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund. Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases we will offer a refund or suggest an alternative brand.

 

In the aforesaid unlikely situations, if there is something wrong with the order, we’d be happy to assist and resolve your concern. You may raise a Return request with our customer care within 07 (Seven) days from the delivery of the product. My Med Stores reserves the right to cancel the Return request, if the customer reaches out to My Med Stores after 7 days of delivery.

Upon receiving your Return/Refund request, My Med Stores shall verify the authenticity and the nature of the request. If My Med Stores finds that the request is genuine, it will initiate the Return and Refund process. My Med Stores shall process the refund only once it has received the confirmation from the vendor concerned in respect of the contents of the product relating to that refund.

In the event of frivolous and unjustified complaints regarding the quality and content of the products, My Med Stores reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by My Med Stores in this regard.

 

The returns are subject to the below conditions:-

    1. Any wrong ordering of product doesn’t qualify for Return;
    2. Batch number of the product being returned should match as mentioned on the invoice;
    3. Return requests arising due to change in prescription do not qualify for Return;
    4. Product being returned should only be in their original manufacturer’s packaging i.e. with original price tags, labels, bar-code and invoice; and
    5. Partially consumed strips or products do not qualify for Return, only fully unopened strips or products can be returned.
    6. The refund, if applicable will be on cost of product/s. Shipping cost will not be considered under refund.

 

Category of Non-Returnable Product: Certain categories of products marked as non-returnable on the product page, will not qualify for Return as per My Med Stores Return policy. The details of the non-returnable products are mentioned below:

Categories

Type of Products

Baby Care

Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers

Food and Nutrition

Health Drinks, Health Supplements

Healthcare Devices

Glucometer Lancet/Strip, Healthcare Devices and Kits, Surgical, Health Monitors etc.

Sexual Wellness

Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits

Temperature Controlled and Speciality Medicines

Vials, Injections, Vaccines, Penfills and any other Product, requiring cold storage, or medicines that fall under the category of speciality medicines.

 

2. RETURN PROCESS:

  1. For Return intimation, please visit www.MyMedStores.com/help and chat with us from 8 AM to 8 PM,IST,  Monday to Sunday.
  2. My Med Stores customer care team will verify the claim made by the customer within 72 (seventy-two) business hours from the time of receipt of the complaint.
  3. Once the claim is verified as genuine and reasonable, My Med Stores will initiate the collection of the product(s) to be returned.
  4. The customer will be required to pack the product(s) in the original manufacturer’s packaging & send it back to My Med Stores warehouse.
  5. Refund will be completed within 30 (thirty) days from the date of reverse pick up (if required).

 

3. MEDICAL TEST:

  1. If the patient has suffered from Haematoma or any prick related injury;
  2. If the report has been challenged and no proper justification (i.e. reasonable clarification provided either by My Med Stores or the diagnostic centre) has been provided;
  3. If the time limit within which a report has to be provided to the patient is breached by 72 (seventy-two) hours and no proper justification (i.e reasonable clarification provided either by My Med Stores or the diagnostic centre) has been provided.

 

4. REFUND PROCESS:

In all the above cases, if the claim is found to be valid, Refund will be made as mentioned below:

  1. Orders placed through the online wallet will be credited to the wallet; and
  2. Orders placed through cash on delivery will be refunded through fund transfer to the customer’s bank account.

 

5. ONLINE CONSULTATION:

In the case of online consultation, a customer will be eligible to raise a request for a Refund only in case the consultation query is not replied to within a specified timeline.

The customer is required to raise the Refund request with My Med Stores customer care within 72 (seventy-two) hours from the time of submission of query or receiving of response. The request for the Refund will be validated by My Med Stores customer care team.

In case of valid Refund, the same will be done by crediting the bank account of the customer. Refund process shall be completed within 30 (thirty) days from the date of submission of the request for Refund.

 

6. SHIPPING CHARGES:

Estimated shipping charges are calculated as per the value & weight of the order and can be viewed in the cart section at the time of checkout. For any further shipping related information, please write to [email protected]​.

For any further Refund related information, please write to [email protected]​.

 

7. CANCELLATION POLICY:

 

Customer cancellation:

The customer can cancel the order for the product till My Med Stores ship it. Orders once shipped cannot be cancelled. The customer can cancel the order for medical test till the collection of sample.

 

My Med Stores cancellation:

There may be certain orders that My Med Stores partners are unable to accept and service and these may need to be cancelled. Some situations that may result in your order being cancelled include, non-availability of the product or quantities ordered by you or inaccuracies or errors in pricing information specified by our partners.

My Med Stores also reserves the right to cancel any orders that classify as ‘Bulk Order’ as determined by My Med Stores as per certain criteria. An order can be classified as ‘Bulk Order’ if it meets the below-mentioned criteria, which may not be exhaustive, viz:

  1. Products ordered are not for self-consumption but for commercial resale;
  2. Invalid or Incomplete address given in order details;
  3. Any malpractice used to place the order.
  4. Payment is unsuccessful or failed.

 

No cancellation charges shall be levied for the cancellation of an order in accordance with the terms of this policy.